How can we help your business?
Direct assistance, order tracking support, and technical help for verified commercial retail and hospitality partners using the B HOME wholesale platform.
Direct Support Channels
Beirut Standard Time (GMT+2)
Wholesale Ordering & Delivery Support
Key operational policies for commercial buyers placing orders through the mobile app or web portal.
All catalog items are stocked in standardized master cartons. Orders automatically adhere to unit packaging to guarantee freight stability and wholesale price tiers.
Submitted requisitions are reviewed by the dispatch team, scheduled for pallet packing, and delivered directly to your commercial address with a physical packing slip.
Transactions reflect against your corporate wholesale ledger account. You can request official account statement PDFs at any time from your Account Hub.
Frequently Asked Questions
Answers to common inquiries regarding accounts, order submissions, and app functionality.
1How do I obtain a B HOME wholesale account?
Accounts are exclusively for commercial retail, hospitality, and wholesale businesses. Existing commercial partners receive credentials directly from their B Home sales representative. New businesses can request an account for free by tapping 'Register / Dealer Request' on the app sign-in screen.
2Are there any fees, subscriptions, or paid digital features?
No. B HOME does not charge any registration fees, account maintenance fees, or digital subscriptions. The app is 100% free to use. All ordering is strictly for physical tangible wholesale merchandise (kitchenware, tableware, houseware) delivered directly to your commercial business address.
3How do packaging units and Minimum Order Quantities (MOQ) work?
Every SKU displays its master carton pack breakdown (e.g., 12, 24, or 48 pcs/carton). Wholesale requisitions snap automatically to valid packaging multiples to ensure safe transit and wholesale tier volume pricing.
4How does freight shipping and delivery work?
Once your wholesale requisition is confirmed, items are prepared and dispatched from our central warehouse in pallet or carton shipments. You can monitor your shipment progress in real time under the 'Orders & Status' section of the app.
5What commercial payment terms are supported?
We support standard commercial B2B payment terms including commercial credit lines (net trade terms), direct bank wire transfer, and payment upon freight delivery, as agreed with your designated account representative.
6How do I report damaged cartons or missing items?
Please inspect deliveries upon arrival. If any carton arrives damaged or items are missing, contact our support desk at support@bhomelb.com or call +961 03009553 within 48 hours with your invoice number and photos of the affected goods.
7How can I request account deletion or data removal?
You can request the permanent deletion of your credentials and account data at any time by visiting our dedicated Account Deletion page or emailing support@bhomelb.com. Commercial tax invoices are retained as required by statutory accounting law.
Review our comprehensive privacy disclosures or request account closure.